Shipping

SHIPPING INFO

Orders are generally shipped from one of our warehouses in Victoria or Queensland, the next working day after full payment is received.

We work with three courier companies to provide the most efficient delivery service with the most reasonable price and quickest service.
HOW LONG DOES IT TAKES?
The estimated delivery time frames are:
VIC approximately 3 - 5 working days;
NSW, SA, ACT approximately 3 - 8 working days;
NT, WA,TAS, QLD approximately 4 - 10 working days.
Local pick up may be arranged on the Gold Coast area. Please contact us via "Contact Us" page.
NOTE:
Delivery time only starts after buyers’ payments have been cleared and the item has been dispatched from our warehouse (usually 1 working day after receipt of cleared payment).

We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee either.
The expected time delivery given is for reference only. Delivery might take longer than expected due to various reasons. If you do not receive your item within 10 business days, please contact our customer service team.

Undelivered Packages
In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.

Inaccurate address
If there are any address discrepancies with your order and the product is returned to us, a customer care team member will be in touch. A re-delivery cost will occur for any products that are returned to us.

Unsuccessful Delivery Attempt
If no one is present when the order arrives, a notification will be left in the mail box for you. 

Rejected by Receiver
If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if parcel has to be resent.

Undelivered postcodes
Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Please refer to the list below for more details.

State Postcode Suburb
SA 5701 WOOLUNDUNGA
WA 6740 DRYSDALE RIVER
WA 6740 MITCHELL PLATEAU
WA 6740 OOMBULGURRI
WA 6740 KALUMBURU
WA 6740 PRINCE REGENT RIVER
WA 6740 WYNDHAM
WA 6743 WARMUN
WA 6743 CAMBRIDGE GULF
WA 6743 LAKE ARGYLE
WA 6743 DURACK
WA 6743 GIBB
WA 6743 KUNUNURRA
TAS 7151 HEARD ISLAND
TAS 7151 DAVIS
TAS 7151 MAWSON
TAS 7151 MACQUARIE ISLAND
TAS 7151 MCDONALD ISLANDS
TAS 7151 CASEY

We try our best to include all the undelivered postcodes on the list, however, there are still a few postcodes that are undelivered for some products.

Please kindly contact your customer service team for more information if you need the item to be delivered to the remote areas to ensure your order could be processed successfully.